Lovesac in Boca Raton, FL Closed now

Reviews about Lovesac

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  August 25, 2020, by Kristin Nelson
  We purchased an 8 seat couch almost two years ago. We bought it because our three dogs tend to be rough on furniture. We went in to re-purchase some covers because of dog stains, we were told our fabrics were discontinued and we have to buy all new covers. When we bought the couch we were very clear with the sales person that we needed a fabric that was a common one that would not be discontinued and could be replaced. They said that was what is so great about Lovesac, they will make sure that they are able to replace covers. Now, we have to purchase $2,000 in replacement covers because they say now 'we constantly discontinue fabrics'. The compnay should be very clear and not misleading that the covers you buy today are not replaceable unless you want to replace all of your covers at once full-price. For us that means spending about $2,000 every two years. We are better off just buying new coaches every few years from somewhere else where we just replace the coach. The lovesac is not easy to move, clean or re-arrange, so all its benefits that make it worth spending $7k are completely a bad plan if your buying it bc you have kids or dogs.